RETURNS - CHANGE OF MIND

Maidens hopes that you will be happy with your purchase. On receipt of your goods please check your items and ensure that they meet with your approval. If they do not please contact us at info@maidensladieswear.com within 7 days of receipt of the goods.  Unfortunately we can not accept purchases made on the website in the store , they must be posted to the address below.

RETURN ADDRESS
Maidens
43 Chapel Street
Chorley
PR7 1BU.

We ask that the goods are returned unworn in the same packaging with all labels attached. The parcel is your responsibility until it reaches us, so we recommend using a registered delivery service.

PLEASE NOTE
Returning items will be at your own expense. Goods must be returned to us in their original condition as failure to do so may result in Maidens being unable to accept the return.  Unfortunately Maidens are unable to accept swimwear, underwear and pierced jewellery returns for hygiene reasons.
Please follow the instructions below-

When trying on clothing please take care to remove any watches and jewellery that may cause damage to delicate fabric. Also please ensure you are not wearing fragrance or deodorant that may leave a scent or mark the fabric. Footwear will only be accepted back if returned unworn, without marks on the soles and in its original undamaged box.

Any credit note issued from purchases online are not redeemable in store.

REFUNDS FOR RETURNS DUE TO CHANGE OF MIND
All refunds will be credited to your credit/debit card within 14 days of Maidens receiving the goods.

FAULTY ITEMS
Faulty items will only be accepted if the goods are delivered to the customer damaged or if there is a definite manufacturing fault within a period of 3 months after delivery.
All items returned faulty will be inspected and any items deemed subject to fair wear and tear will not be accepted as faulty.
Where possible items maybe repaired on request but only where such items are deemed faulty and repairable.

REFUNDS FOR FAULTY GOODS
If your returned item is accepted as faulty you will be credited to your Debit/Credit card with in 30 days of Maidens receiving the item.

DELIVERY CHARGES FOR RETURNS
If you are returning an item because it is faulty, or due to an error on our part, we will refund your costs for returning the item back to us. Other wise you will be responsible for the return postage.

EXCHANGES
If you require an exchange please contact us at info@maidensladieswear.com within 7 days of receiving your goods. Although a replacement will not always be available, a member of the Maidens team will contact you by either telephone or email and let you know the alternatives. The item to be returned must be returned as above, this will be at your own expense-however the cost of sending out the exchanged item will be met by Maidens.

If items are exchanged for a different size or style of a lesser value, then a credit note for the price difference will be issued.  Please note that refunds cannot be given under these circumstances.

ERROR BY MAIDENS
If you need to return an item due an error on our part, please contact us at info@maidensladieswear.com.. Standard returns process ,as detailed above, will apply and we will be happy to refund the costs of returning the item to us and your original postage costs.

STATUTORY RIGHTS
Your statutory rights are not affected by our returns policy and you will have the benefit from them too.

CHRISTMAS GIFT RETURNS POLICY
From December 10th 2010 items purchased as gifts for Christmas may be returned unworn or unused until 10th January 2011 for an exchange or credit note.  There is no time limit on credit notes issued.

Only goods purchased and returned within 7 days can be refunded

7 DAY COOLING OFF PERIOD
In addition to our returns policy, under the Distance Selling Regulations you have 7 working days [starting the day after receipt] to cancel your purchase. In this case we will provide a full refund on the item purchased but you must return the cancelled item to us at your own cost.